Call Center Operations Manager

Job Locations US-CA-Santa Monica
Posted Date 4 weeks ago(2/22/2018 4:59 PM)
Job ID
# of Openings


Greenspire is the country’s leading utility savings provider. Every day, we assist homeowners who are struggling with high utility bills by providing them with free assessments to determine how to lower their monthly expenses. By partnering with several state, federal, and privately funded programs, we are able to offer them upgrades that directly reduce these costs, without the homeowner having to pay anything out of pocket. Our mission is to lower our customers’ cost of living, while protecting our environment.


Greenspire has experienced tremendous growth since its inception in November 2012. This growth has landed us in the top 10 of the Inc 500, and within the top 50 “Best Places to Work” of multiple national publications including Glassdoor and Inc. 


We are growing our Inside Enrollment team and actively interviewing candidates to fill a few remaining vacancies. We are looking for a Call Center Operations Manager that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership working as part of a fun and friendly professional team in our corporate Santa Monica office.  We value creativity, entrepreneurial spirit, agility and integrity. If you are looking to expand your experience within an emerging and rapidly growing industry, we’d love to hear from you today.



  • Lead a team to managing large amounts of outbound and inbound calls in a timely manner
  • Onboarding and development of new hires
  • Manage team schedules
  • Reporting and driving team daily, weekly and monthly goals  
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations and appointments set in our call center database in a comprehensible way
  • Frequently attend training sessions to improve team knowledge and performance level
  • Meet personal and team qualitative and quantitative targets



  • Previous experience in team management, outbound marketing and customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • High school degree, BA Business or combination of education and experience.


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